Mistly
Support
Report or block someone
Open their profile and tap the flag, or tap the shield in your chat with them. Choose what happened, add details if you like, and keep “Also block” switched on to hide them right away. They won't know who reported them. We review every report within 24 hours.
Your account
- Hide your profile for a while: You → Pause my profile.
- Add or remove photos: You → Your photos.
- Delete your account: You → Delete my account. This removes your profile, photos, likes, matches and messages right away.
- Can't open the app? Email [email protected] from the address on your account and ask us to delete it. We delete everything listed above within 7 days and confirm by email. Safety reports are kept without your account, as the privacy policy explains.
Common questions
Why are photos fogged? So you get to know someone by what they wrote first. Photos stay fogged until you both say yes. Then the fog turns to mist, becomes hazy after 5 messages each, and clears after 15 each. Either of you can ask to lift the fog sooner, and it lifts only if the other agrees. Your photos only ever clear for the people you're talking to.
Can anyone see where I am? No. Your phone sends only a rough zone of about 150 metres, and other people see just a label such as “Same block” or “Walkable”. Your exact location never leaves your phone.
Where did my messages go? Messages are deleted 24 hours after they're read. That's by design.
Contact us
Email [email protected] with the email address on your account. Read our privacy policy and terms.